Refund policy
60-day refund guarantee
The plans page offers a 60-day refund guarantee. Refund eligibility is subject to the Terms of Service. Before ordering, review the billing and data rules to confirm whether you want a monthly subscription that resets each month or a data bundle that never expires.
To request a refund, sign in to the user panel, open a support ticket, and include the relevant order and your request. Clearly identify the order so it can be distinguished from other transactions on your account. Keep the ticket for reference and add information or check for replies in the same ticket instead of submitting the same details multiple times.
If your payment status is unclear or your plan is displaying incorrectly, you can mention that too. You don’t need to complete extensive troubleshooting before requesting a refund. Follow progress and check the outcome in your support ticket. This page does not promise a processing time or specify a conversion method for refunds.